ORDER INFO

Ordering is easy at The Cricket Sale.

When placing your order, please ensure you give the correct contact information, as incorrect details will delay processing your order. We are happy to deliver goods to an alternative address (eg. your place of employment), but your billing name and address must match that of the credit/debit card used for payment. If details don't match, further checks are carried out to protect both our customers and ourselves from possible fraudulent transactions. Orders are only dispatched once they have passed our security checks.

Once you have placed your order and completed the checkout process, you will automatically receive a confirmation email. Please check your incoming emails for this. We are finding that our confirmation emails can sometimes be mistaken for spam due to tighter spam controls on individual computers. If after a short time you haven't received your order confirmation, please contact us by phone or email and we can confirm whether your order has been received.

All orders placed with us are done so on the basis of our Terms and Conditions (see below).

Payment and Security

We accept all major credit/debit cards such as Mastercard, Visa and American Express. We also accept PayPal payments. There are no hidden charges and no extra charge for using a credit card.

There are four payment methods to choose from:

  1. Shop safely online
    We believe that providing a safe shopping environment for our customers is of primary importance. For your peace of mind, we accept PayPal payments. You do not need to open a PayPal account to use this service. On choosing the PayPal option, you will continue through our standard checkout process and will then be automatically transferred to PayPal's secure payment system to complete the payment process. We never see your card or bank details when you pay by PayPal.
  2. Order and pay by phone
    Although we have complete confidence in the security of our payment systems, we do understand that some people prefer not to enter their card details online. Alternative methods of payment by credit/debit card are by telephone or by registered mail. In both cases we do need your card details, but please be assured that once your order and payment are processed your card details are immediately shredded - we never retain these details.
  3. Official purchase order
    This option is for Local Authorities and Educational establishments only. A payment invoice will be sent with your order. Please ensure that appropriate postal charges have been added or your order will be delayed. Payment terms are strictly 30 days. Failure to pay within the allotted time may result in the purchase order option being withdrawn for future orders and payment will then be required before dispatch of order. These orders will be processed by our institutional business, Sportime Australia.

    4. Refunds and Returns

    Change of mind or wrong selection

    At The Cricket Sale, we want you to be happy with your purchase from us. If you wish to return your product for any reason, you are able to do this within 14 days of your order being dispatched by us as long as the product (including packaging) is in its original, unaltered state before purchase. The items must be returned at your expense and the amount refunded will be less the original postage price paid. Items that are installed or personalised cannot be returned.

    Returned items must be in a new and unused condition, with all tags and packaging included. All returns are checked by us before a refund is issued. We will not accept returned goods that are not in their original condition.

    Please note that DVDs and videos cannot be returned for refund unless sealed as new in their cellophane wrap.

    When returning goods, please contact us first on how to return your products. We will issue you with a return authorisation number and instructions as to how to return your order. We would advise you to at least obtain proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.

    If you require advice on any of the above please contact us. Your statutory rights remain unaffected.

    Faulty goods or goods not as described

    If your item is not as described, is faulty or another mistake has been made, please contact us immediately so we can rectify the problem. All your statutory rights remain the same.

    If your item has been damaged in transit, do not accept the parcel and please contact us immediately.

    Missing parts?

    If your order is missing parts, please contact us with a list of parts that you are missing. Ensure you have thoroughly checked the box and any other packaging for missing items, as parts commonly get misplaced upon opening the box. Our suppliers offer Australia-wide customer service in these instances and we are more than happy to co-ordinate this process for you.